Hours & response times
When our support team is available and how long you'll wait for a reply.
Hours
Monday to Friday, 9:00 – 19:00 Central European Time (Paris, UTC+1 / UTC+2 in summer), excluding French public holidays
First response
Within 1 business day of receiving your request
Requests sent outside of business hours are picked up the next business morning. If something is blocking your team, say so in the subject line and we'll prioritize it.
Contact us
Open a support case, or find the answer yourself.
Email support & support cases
Email support@pacehq.ai to open a support case. Include your account email address, your organization name, and, where relevant, any details or screenshots that would help us understand the issue. It saves a round trip. Every email creates a tracked case that stays open until it's resolved.
Knowledge base
Our setup guides live at pacehq.ai/docs.
Your workspace
Sign in at app.pacehq.ai to check your integrations and account settings.